STEAMe Terms of Service

Last updated: May 23, 2025

Welcome to the STEAMe Terms of Service (these “Terms”) for the STEAMe.com service (including any content, tools, features and functionality offered therein, the “Services”), operated on behalf of STEAMe, LLC (“STEAMe”, “Company”, “we” or “us”).

These Terms govern your access to and use of the Services, as authorized by the Customer or Customers which identified you to STEAMe as a Participant or Authorized User. Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.

For purposes of these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity.

Who May Use the Services
1. Participants: You are a “Participant” if you have been authorized as a Participant organization by a business customer that has procured a subscription to STEAMe by signing a customer Master Service and Distribution Agreement with STEAMe (a “Customer”). However, if that Customer’s subscription to the Services expires, or if the Customer informs us that you are no longer an authorized Participant under such Customer’s subscription, then you will lose the right to access and use the Services unless you have procured independent rights to use the Services either directly from STEAMe or from another business customer.
2. Authorized User: You are an “Authorized User” if you are an individual who is being authorized to use the Services by one or more Participant(s) or Customer(s), and can only use the specific workspaces authorized by the applicable Participant or Customer.
3. Eligibility: You must be 15 years of age or older and reside in the United States or any of its territories to use the Services. Minors under the age of majority in their jurisdiction but that are at least 15 years of age are only permitted to use the Services if the minor’s parent or guardian accepts these Terms on the minor’s behalf prior to use of the Services. Children under the age of 15 are not permitted to use the Services. By using the Services, you represent and warrant that you meet these requirements.
Rights We Grant You
1. Right to Use Services. We hereby permit you to use the Services, provided that you comply with these Terms in connection with all such use. If any software, content or other materials owned or controlled by us are distributed to you as part of your use of the Services, we hereby grant you, a personal, non-assignable, non-sublicensable, non-transferable, and non-exclusive right and license to access and display such software, content and materials provided to you as part of the Services, in each case for the sole purpose of enabling you to use the Services as permitted by these Terms. For the avoidance of doubt, you may not re-sell or otherwise provide access to the Services to any unauthorized third parties. Your access and use of the Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Service or other actions that Company, in its sole discretion, may elect to take.
2. Restrictions On Your Use of the Services. You may not do any of the following in connection with your use of the Services, unless applicable laws or regulations prohibit these restrictions or you have our written permission to do so:
  1. download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services, except for temporary files that are automatically cached by your web browser for display purposes, or as otherwise expressly permitted in these Terms;
  2. duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do any of the same;
  3. use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;
  4. use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Services;
  5. access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s access to or use of the Services or use any device, software or routine that causes the same;
  6. attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
  7. use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same;
  8. introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
  9. submit, transmit, display, perform, post or store any content that is unlawful, defamatory, obscene, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, abusive, hateful, or cruel, or otherwise use the Services in a manner that is obscene, excessively violent, harassing, hateful, cruel, abusive, pornographic, inciting, organizing, promoting or facilitating violence or criminal activities;
  10. violate any applicable law or regulation in connection with your access to or use of the Services; or
  11. access or use the Services in any way not expressly permitted by these Terms.
User Accounts
1. Creating and Safeguarding your Account. To use the Services, you need to create an account on the Service or have an account created for you by a Participant or Customer (“Account”). You agree to provide us with accurate, complete and updated information for your Account. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account. You must immediately notify us at support@steame.com if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account. You agree not to create any Account if we have previously removed yours, or we previously banned you from any of our Services, unless we provide written consent otherwise. STEAMe may audit the accounts and passwords of Participants and Authorized Users, and if such audit reveals that accounts or passwords have been provided to individuals who are not such Participants or Authorized Users, STEAMe may disable, or require the relevant Customer to disable, such accounts or passwords.
2. Permitted Users Only. You are only permitted to use those specific workflows within the Services that are designated for your use by the applicable Customer or Participant. You agree to comply with all role-based access permissions established within the Services.
Location of Our Privacy Policy and Copyright policy; acceptance of our Acceptable ai usage policy
1. Privacy Policy. Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy located at www.steame.com/privacy-policy. By accepting these Terms, you acknowledge that you have reviewed and understand the Privacy Policy.
2. Acceptable AI Usage Policy. The Services may include certain artificial intelligence tools and features that STEAMe may make available from time to time (the “AI Tools”). Our Acceptable AI Usage Policy describes your obligations with respect to the use of such AI Tools. For further details, please visit our Acceptable AI Usage Policy located at https://steame.com/acceptable-ai-usage-policy. By accepting these Terms, you acknowledge that you have reviewed and agree to abide by the Acceptable AI Usage Policy.
3. Copyright Policy. We comply with the provisions of the Digital Millennium Copyright Act applicable to internet service providers (17 U.S.C. §512, as amended, the “DMCA”). The DMCA establishes a process for addressing claims of copyright infringement that we have implemented for our Services. Claims that any text, graphics, photos, audio, videos, or other materials or works uploaded, downloaded, or appearing on the Services have been copied in a way that constitutes copyright infringement should be submitted to STEAMe per our Copyright Policy located at https://steame.com/copyright-policy.
Ownership
1. Ownership of the Services. We retain all rights, title and interest (including all intellectual property rights and other rights) in and to the Services. You do not acquire any rights, express or implied, in the Services, other than those rights expressly granted under these Terms in connection with your use of the Services. We and our licensors reserve all rights in connection with the Services and its content (other than Your Content), including, without limitation, the exclusive right to create derivative works.
2. Ownership of Trademarks. The Company’s name, the Company’s logo, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
3. Ownership of Feedback. If you elect to provide us with any feedback, comments or suggestions for improvements of any kind related to the Services (“Feedback”), you agree that we will have the right, but not the obligation, to use and disclose such Feedback to improve our products and services, including the Services. We agree that any Feedback is provided by you on an “as-is” basis with no warranties of any kind.
4. Your Content License Grant. In connection with your use of the Services, you may be able to post, upload, or submit content to be made available through the Services (“Your Content”). In order to operate the Service, we must obtain from you certain license rights in Your Content so that actions we take in operating the Service are not considered legal violations. Accordingly, by using the Service and uploading Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devices) Your Content but solely as required to be able to operate and provide the Services. You agree that these rights and licenses are royalty free, transferable, sub-licensable, worldwide and irrevocable (for so long as Your Content is stored with us), and include a right for us to make Your Content available to, and pass these rights along to, others with whom we have contractual relationships related to the provision of the Services, solely for the purpose of providing such Services, and to otherwise permit access to or disclose Your Content to third parties if we determine such access is necessary to comply with our legal obligations. As part of the foregoing license grant you agree that the other users of the Services shall have the right to comment on and/or tag Your Content and/or to use, publish, display, modify or include a copy of Your Content as part of their own use of the Services; except that the foregoing shall not apply to any of Your Content that you post privately for non-public display on the Services. To the fullest extent permitted by applicable law, the Company reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.
Third Party Services and Materials
1. Use of Third Party Materials in the Services. Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or third-party websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you.
Disclaimers, Limitations of Liability and Indemnification
1. Disclaimers.
  1. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES, INCLUDING THE AI TOOLS, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, STEAME MAKES NO OTHER WARRANTIES AND HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. STEAME MAKES NO WARRANTY OR REPRESENTATION AND DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR (A) THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY OR RELIABILITY OF THE SERVICES; (B) ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICES; OR (C) THE OPERATION OR COMPATIBILITY OF THE SERVICES WITH ANY OTHER APPLICATION OR ANY PARTICULAR NETWORK, SYSTEM OR DEVICE. STEAME WILL NOT BE LIABLE OR RESPONSIBLE TO YOU FOR ANY SECURITY BREACH RESULTING FROM (X) ANY MODIFICATIONS OR ALTERATION OF THE SERVICES OR ITS FUNCTIONALITY OR CAPABILITIES THAT IS NOT MADE BY OR ON BEHALF OF STEAME OR (Y) BY MALICIOUS CODE, MALWARE, BOTS, WORMS, TROJAN HORSES, EXPLOITS, HACKS OR OTHER MECHANISMS TO DISABLE SECURITY OR CONTENT PROTECTION RESULTING FROM YOUR NETWORK OR SYSTEMS. THE AI TOOLS PROVIDE RESPONSES THAT ARE ARTIFICIALLY GENERATED AND MAY CONTAIN INACCURACIES. TO THE FULLEST EXTENT PERMITTED BY LAW, STEAME MAKES NO WARRANTIES AND DISCLAIMS ALL RESPONSIBILITY FOR ANY INACCURACIES IN OUTPUTS AND MAKES NO GUARANTEES THAT USE OF THE AI TOOLS WILL BE SAFE, SECURE, OR ERROR-FREE, OR WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. YOU SHOULD NOT RELY SOLELY ON THE RESPONSES PROVIDED BY THE AI TOOLS.
  2. THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING THE STATE OF NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES AS SET FORTH IN SECTION 7.2 BELOW. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
  3. THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES.
  4. YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH STEAME WILL BE RESPONSIBLE FOR.
2. Limitations of Liability. EXCEPT FOR (I) A PARTY’S INDEMNIFICATION OBLIGATIONS PURSUANT TO SECTION 7.3 AND (II) LIABILITY FROM EACH PARTY’S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT, (A) NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES INCURRED IN CONNECTION WITH THESE TERMS, INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS, PHYSICAL INJURY, LOST BUSINESS OPPORTUNITY, OR COST SAVINGS, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) STEAME’S TOTAL CUMULATIVE LIABILITY TO YOU UNDER THESE TERMS FROM ANY AND ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY SHALL NOT EXCEED ONE THOUSAND DOLLARS ($1,000). THIS EXCLUSION OF CONSEQUENTIAL DAMAGES UNDER THIS SECTION WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY, AND INDEPENDENT OF ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED WARRANTY OR OTHER REMEDIES PROVIDED UNDER THESE TERMS.
3. Indemnification. You agree to indemnify and hold harmless STEAMe and any person or entity directly or indirectly Controlling, Controlled by, or under common Control with STEAMe (“Affiliates”) and their respective officers, agents, directors, employees and contractors (“STEAMe Indemnified Parties” and together with the User Indemnified Parties, the “Indemnified Parties”) from and against all losses, liabilities, and damages from any Claims and any direct out-of-pocket costs and expenses (including reasonable attorneys’ fees) incurred by a STEAMe Indemnified Party while investigating or conducting the defense of such Claim, arising out of or resulting from (a) your use of the Services in violation of these Terms, and (b) Your Content, and (c) any Excluded Activities. For the purpose of the definition of Affiliates, “Control” means the legal power to direct or cause the direction of the general management of the company, partnership, or other legal entity.
General Terms
1. Assignment. Neither party may assign any of its rights or obligations under these Terms, by operation of law or otherwise, without the prior written consent of the other party. Notwithstanding the foregoing, STEAMe may assign these Terms without your consent (a) to an Affiliate or (b) in connection with a merger, consolidation, or a sale or transfer of all or substantially all of the assets or business to which these Terms relate. The parties’ rights and obligations under these Terms will bind and inure to the benefit of their respective successors, heirs, executors, administrators and permitted assigns. Any purported assignment not in accordance with this Section 8.1 will be null and void and a material breach of these Terms.
2. Force Majeure. Except for payment obligations, each party will not be liable, or be deemed to have defaulted under or breached these Terms, for any loss, failure or delay in performing its obligations under these Terms to the extent resulting from any event or condition beyond such party’s reasonable control, including, but not limited to, acts of God, fire, natural disaster, terrorism, labor stoppage, quarantine restriction, epidemic, internet service provider failures or delays, civil unrest, war or military hostilities, failure of equipment, or criminal acts of third parties.
3. Independent Contractor. Nothing contained in these Terms may be construed to make either party partners, joint venturers, principals, agents, or employees of the other. No officer, director, employee, agent, Affiliate, or contractor retained by STEAMe to perform work on your behalf hereunder will be deemed to be your employee, agent, or contractor. Neither party shall have any right, power, or authority, express or implied, to bind the other.
4. Third-Party Beneficiaries. These Terms are entered into solely between, and may be enforced only by, you and STEAMe. These Terms will not be deemed to create any rights in third parties, including employees, suppliers and customers of a party, or to create any obligations of a party to any such third parties.
5. Amendment and Waiver. No supplement, modification, amendment or waiver of these Terms will be binding unless executed in writing by the party against whom enforcement of such supplement, modification, amendment or waiver is sought. No waiver of any of the provisions of these Terms shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.
6. Severability. If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable, the provision will automatically be deemed modified by and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms will remain in effect.
7. Governing Law and Dispute Resolution. The parties hereby agree that any disputes under these Terms will be resolved pursuant to the laws of the State of Illinois and the United States of America, without giving effect to any conflicts of laws principles. Except as provided below, any dispute, controversy or claim arising out of, or relating to, these Terms or breach of these Terms, or the transactions contemplated hereby, shall be settled in accordance with the following procedures:
  1. If any dispute arises under these Terms, the parties will use good faith efforts to promptly resolve the matter informally before resorting to more formal means of resolutions.
  2. The parties hereby agree to submit any dispute they cannot resolve informally to final and binding arbitration. The arbitration will be conducted in Cook County, Illinois, using the English language, before a single neutral arbitrator under the auspices of JAMS Streamlined Arbitration Rules and Procedures (for claims under $250,000.00) or JAMS Comprehensive Arbitration Rules and Procedures (for claims over $250,000.00). The determinations of the arbitrator shall be final and shall not be subject to judicial review; provided, however, that any award or determination rendered by the arbitrator may be entered in any court of competent jurisdiction. The parties shall share equally the costs of arbitration, including the costs of transcribing the arbitration, but each party shall bear its own attorneys’ fees and related costs, unless otherwise provided by law or statute. Except to the extent necessary to confirm an award or as may be required by applicable laws, neither a party nor an arbitrator may disclose the existence, content, or results of an arbitration without the prior written consent of the other parties.
  3. Each party irrevocably waives any and all right to trial by jury in any proceeding arising out of or related to these Terms. Any proceeding to resolve a dispute hereunder will be conducted solely on an individual basis, and neither party will seek to have any dispute heard as a class action or class arbitration.
  4. The parties acknowledge and agree that any action for equitable relief or intellectual property infringement or any other action that may not be submitted to arbitration under applicable law, including the enforcement of any arbitration ruling, shall be tried by a court of competent jurisdiction located in Cook County, Illinois. To that end the parties hereby submit to the jurisdiction of the State of Illinois for this limited purpose.
8. Notices. We will submit all notices, authorizations, and requests in connection with these Terms to the contact information associated with the Account of the relevant Participant or Authorized User.
9. Cumulative Remedies. Except as otherwise provided in these Terms, none of the rights, powers or remedies conferred upon any party under these Terms will be mutually exclusive. Each such right, power or remedy will be cumulative and in addition to every other right, power or remedy available to such party, whether available at law, in equity or otherwise.
10. Updating These Terms. We may modify these Terms from time to time in which case we will update the “Last Revised” date at the top of these Terms. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by e-mail and/or by placing a prominent notice on the Service’s website. However, it is your sole responsibility to review these Terms from time to time to view any such changes. The updated Terms will be effective as of the time of posting, or such later date as may be specified in the updated Terms. Your continued access or use of the Services after the modifications have become effective will be deemed your acceptance of the modified Terms. No amendment shall apply to a dispute for which an arbitration has been initiated prior to the change in Terms.
11. Termination of License and Your Account. If you breach any of the provisions of these Terms, and fail to cure such breach within 10 days’ notice from Company (except that no notice will be required if you are only an Authorized User), the Company may suspend, disable, or delete your Account and/or the Services (or any part of the foregoing). If the Company deletes your Account for any suspected breach of these Terms by you, you are prohibited from re-registering for the Services under a different name. In the event of Account deletion for any reason, the Company may, but is not obligated to, delete any of Your Content. The Company shall not be responsible for the failure to delete or deletion of Your Content. All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by the Company or you. Termination will not limit any of the Company’s other rights or remedies at law or in equity.
12. How to Contact Us. You may contact us regarding the Services or these Terms at: 1288 N. Hermitage Ave., Suite 400, Chicago, IL 60622, by phone at 312-748-3757 or by e-mail at support@steame.com.